Thank you for applying for a credit account with Burdens.
This online application service has been provided so we can process your application as quickly as possible.
To complete your application, we will ask for the following information to be provided:
If you require any assistance with your application, please contact our accounts department on 03 9703 8400
The types of personal information we may collect and hold includes (but is not limited to) personal information about:
Personal information that we collect and may hold include:
You are not obliged to provide personal information to CreditorWatch. However in many cases, if you do not provide your personal information to us, we may not be able to supply the relevant product or service that you have requested from us.
If it is necessary to provide specific services to you, we may collect sensitive information about you. Under the Privacy Act, “sensitive information” includes but is not limited to information or an opinion about an individual’s racial or ethnic origin, religious belief, or criminal record and also includes health information about an individual. However, we will only collect sensitive information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a Court/Tribunal order or otherwise where the collection is not prohibited under the Privacy Act. We will only use sensitive information in accordance with the Privacy Act and for the purpose for which it is provided.
We collect personal information in the following ways:
We may also collect information about you from third party suppliers and government database services.
We store personal information in computer storage facilities and paper-based files. We take steps to protect your personal information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your personal information include:
Information that may identify you as a user may be gathered during your access with our website.
Our website includes pages that use ‘cookies’. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer. The cookie assists us in identifying what our users find interesting on our website.
A cookie will be allocated each time you use our website. The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.
CreditorWatch, or its related body corporates in the ATI Group, may collect some personal information that is a government related identifier.
Personal information from identity documents may be provided to the document issuer or official record holder via third party systems for the purpose of confirming your identity, for example, the Australian Government’s Document Verification Service (DVS). Where CreditorWatch does collect government related identifiers, they are maintained on a separate database for audit and compliance purposes.
CreditorWatch may use or disclose a government related identifier where:
We collect, hold, use and disclose personal information for a variety of business purposes including:
We also collect, hold, use and disclose your personal information to:
If you do not wish to disclose your personal information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting the CreditorWatch Privacy Officer using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
The ATI Group and Related Companies
The ATI Group includes our parent company Australian Technology Innovators Pty Ltd, LEAP Legal Software Pty Ltd, InfoTrack Group Pty Ltd and their subsidiaries, CNCNA Pty Ltd (trading as eCompanies), InfoTrack Limited (NZ), InfoTrack Group Limited (UK) and its subsidiaries, and LotSearch Pty Ltd. Different companies within the ATI Group provide different services.
The ATI Group may share information with our integration partners to ensure the smooth running of the services which we, and they, provide. These partners include Sympli Pty Ltd, Practice Evolve Group Pty Ltd and its subsidiaries, Legal Software Developments Pty Ltd and its subsidiaries, and other partners as mentioned on our website and updated from time to time. At times, we may need to provide personal information to them to help them run their businesses or for reporting purposes. We may also share your personal information within the wider Australian Technology Innovators Pty Ltd group companies (ATI Group) and with our service providers for the purposes outlined above.
Third Party Service Providers
We may disclose your personal information to third party service providers who assist us in providing the services you request, including public authorities and providers of information services.
We may also disclose your personal information to third parties who work with us in our business to promote, market or improve the services that we provide, including:
We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act. Otherwise, we will disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
As a credit reporting agency, we may share your credit information in accordance with industry consumer credit reporting standards including:
These standards ensure that your personal information in relation to your consumer credit is managed regarding:
We do not presently disclose personal information to any organisations located overseas; however, we do disclose information in Australia, for the purposes described above, to some multinational organisations that are located both in Australia and overseas, including the United Kingdom, the United States and New Zealand.
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
In providing services to you, CreditorWatch may make use of a number of automated processes using your Personal Information and your activity on our site as tracked by us, in order to provide more tailored and relevant services to you.
In addition to your rights set out above, you may update or rectify any of your Personal Information that we hold about you, in the manner described in the “How you can access your personal information” paragraph above.
You have a right to request access to your personal information which we hold about you and to request its correction. You can make such a request by contacting the CreditorWatch Privacy Officer using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your personal information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your personal information. However, we may charge you a reasonable fee for giving you access to your personal information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.
If we refuse your request to correct your personal information, we will let you know why. You also have the right to request that a statement be associated with your personal information that says you believe it is inaccurate, incomplete, irrelevant, misleading or out of date.
CreditorWatch Privacy Officer
GPO Box 4029 Sydney NSW 2001
1800 738 524
We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations. If you are unhappy with our handling of the complaint, you may contact the Australian Information Commissioner.
Last update: 29 May 2019
a. Agreement that Burdens Plumbing (Vic) Pty Ltd may seek consumer or commercial credit information (section 18K(1)(b), Privacy Act 1988).
b. If Burdens Plumbing (Vic) Pty. Ltd. considers it relevant to assessing my/our application for consumer or commercial credit, I/we agree to Burdens Plumbing (Vic) Pty. Ltd. obtaining from a credit reporting agency a credit report containing personal credit information about me/us in relation to consumer or commercial credit provided by Burdens Plumbing (Vic) Pty. Ltd.
c. Exchanging information with other credit providers (Section 18N(1)(b), Privacy Act 1988)
d. I/we agree to Burdens Plumbing (Vic) Pty. Ltd. obtaining personal information about me/us from other credit providers, whose names I/we may have provided for Burdens Plumbing (Vic) Pty. Ltd. or that may be named in a credit report, for the purpose of assessing my/our application for consumer or commercial credit made to Burdens Plumbing (Vic) Pty. Ltd.
e. Agreement to credit provider being given a consumer or commercial credit report to collect overdue payments on consumer or commercial credit (Section 18K(1)(h), Privacy Act 1988)
TERMS AND CONDITIONS OF TRADE
The whole of the Agreement between Burden’s Plumbing (Victoria) Pty Ltd ACN 007 236 624 (“Burden’s”) and the Applicant referred to in the Credit Application (“Customer”) are those set out in these Terms and Conditions and those, if any, which are implied and which cannot be excluded by law (“Terms”). Any other contractual terms of the Customer (whether upon the Customer’s order or elsewhere) which are contrary to or inconsistent with these Terms will not apply nor will they constitute a counter-offer. By receiving delivery of all or a portion of the Goods, the Customer is deemed to have accepted these Terms and to have agreed that they apply to the exclusion of all others. Where more than one Customer completes this Application each will be liable jointly and severally.
2. Credit Terms
2.1. Payment is due on or prior to 30 days from the end of the month in which the Invoice is raised (“Due Date), other than the 1st order, where payment will be required before delivery, or unless otherwise agreed.
2.2 If payment for Goods is received by Burden’s by the Due Date, then the sum due for those Goods will be reduced by 2.5% unless that payment is received by credit card.
2.3 Burden’s may charge liquidated damages at a rate equivalent to 5% in excess of the rate of interest for the time being fixed under Section 2 of the Penalty Interest Rates Act 1983 and calculated daily if payment is not made by the due date.
2.4 The Customer is liable for all reasonable expenses and legal costs incurred by Burden’s on a solicitor and own client basis for enforcement of obligations and recovery of monies due from the Customer to Burden’s.
2.5 Unless otherwise specifically agreed, the Customer must not set-off against any debt owing to Burden’s arising out of this Agreement.
2.6 Burden’s, at its absolute discretion, may (but is under no obligation to) extend the credit advanced to a Customer beyond the credit set for the Customer pursuant to this Agreement (“Credit Limit”), without notifying the Customer.
2.7 The Customer acknowledges and agrees that it is at all times the Customer’s responsibility to know how much credit has been extended to them by Burden’s at any given time.
2.8 If a request is made in writing by the Customer, Burden’s will provide details of the credit extended to the Customer as at the date the request is made. Such details will be provided by Burden’s at any given time.
2.9 The Customer is liable for the total sum of the credit extended by Burden’s to the Customer including any credit that exceeds the Customer’s Credit Limit.
3. Quotations and Pricing
If Burden’s provides a Quotation for Services/Goods requested by the Customer:
3.1 Such Quotations are open for acceptance for 14 days from thendate of quotations. After this time the Quotations may be varied.
3.2 All prices quoted are net of 30 day settlement discount.
3.3 All prices are based on taxes and statutory charges current at the time of quotation. Should these vary during the period from date of quotation to the date of invoice the difference will become the responsibility of the Customer and the Customer will be invoiced for the extra charge by Burden’s.
3.4 Goods supplied will be invoiced upon availability.
3.5 Goods supplied and held by Burdens for longer than 30 days shall be returned to the supplier and recharged to the customer by way of a re-stocking and handling charge or 25% of the purchase price whichever the greater. After 30 days items deemed non-returnable shall be charged to the customer in full and those items shall be offered for sale to the public. Proceeds recovered from the sale shall be deducted from the customer charge less handling fees.
4 Delivery & Supply
4.1 Any times quoted for delivery are estimates only and Burden’s will not be liable for failure to deliver, or for delay in delivery.
4.2 The Customer must accept and pay for Goods, despite any delay in delivery or dispatch. 4.3 Burden’s reserves the right to stop supply at any time if the Customer fails to comply with the Terms.
4.4 Where relevant, the Customer must ensure that Burden’s, its servants and agents have full and safe access to the Customer’s premises and any necessary equipment, materials and information.
4.5 Any services to be provided by the Supplier will be:
4.5.1 Deemed to be complete when the Supplier has certified that the Services have been completed; and
4.5.2 Limited to the specific retainer as agreed between the Parties.
Until further payment has been made for all Goods supplied by Burden’s under these Terms (“Goods”) and any other sums in any way outstanding from the Customer to Burden’s from time to time:
5.1 All sums outstanding become immediately due and payable by the Customer to Burden’s if the Customer makes default in paying any other sums due to Burden’s, becomes bankrupt, or commits any act of bankruptcy, compounds with its creditors, has judgment entered against it in any Court or, being a company, has a Provisional Liquidator, Liquidator, Receiver, Manager or Administrator appointed despite the provisions of Clause 2.
5.2 The property in the Goods does not pass to the Customer and the Customer must hold the Goods as Bailee for Burden’s (returning the Goods to Burden’s on request). The Goods will nevertheless be at the risk of the Customer from the time of delivery to the Customer or its nominated agent or collection of the Goods from Burden’s.
5.3 The Customer is only authorised to sell the Goods to third parties on behalf of Burden’s. All payments received from third parties by the Customer for the Goods must be held on trust for Burden’s pursuant to the Bailee/Bailor relationship.
5.4 Burden’s is irrevocably authorised to enter any premises where the Goods are kept, and to use the name of the Customer and to act on its behalf, if necessary, to recover possession of the Goods.
The Customer is not entitled to return the supplied Goods to the Supplier unless Burden’s consents to the return of the Goods and subject to the following conditions:
6.1. The Goods must be returned in unused condition in undamaged packaging.
6.2. The Goods must be returned within one month of purchase.
6.3. The Customer must have the original invoice number when returning the Goods.
6.4. Goods made for the order of the Customer are not returnable.
6.5. It Burden’s consents to the return of the Goods and the manufacturer issues a charge, the charge will become the responsibility of the Customer and the Customer will be invoiced for the charge by Burden’s.
6.6 If Burden’s consents to the return of the Goods, Burden’s may impose a handling charge calculated at 15% of the original price of the Goods.
7 Privacy Act 1988
To enable Burden’s to assess the Customer’s application for credit, the Customer authorises Burden’s:
7.1 To obtain from a credit reporting agency, a credit report containing personal information about the Customer and its guarantors pursuant to Section 18K(1)(b) of the Privacy Act;
7.2 To obtain a report from a credit reporting agency and other information in relation to the Customer’s commercial credit activities.
AND in accordance with Section 18N(1)(b) of the Privacy Act, the Customer authorises Burden’s to give to and obtain from any credit provider named in the accompanying credit application and credit providers that may be named in a credit report issued by a credit reporting agency, information about the Customer’s credit arrangements. The Customer understands that this information can include any information about its credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed to give or receive from each other under the Privacy Act.
The Customer understands the information can be used for the following purposes:
7.3 To assess its application for credit [Section 18L(4) Privacy Act]:
7.3.1 To assist it to avoid defaulting on its credit obligations. 7.3.2 To notify other credit providers of a default by it.
7.3.3 To assess its credit worthiness.
The Customer must notify Burden’s in writing within 7 days of:
8.1 Any alteration of the name or ownership of the Customer.
8.2 The issue of any legal proceedings against the Customer.
8.3 The appointment of any Provisional Liquidator, Liquidator, Receiver, Receiver Manager or Administrator to the Customer. 8.4 Any change in the ownership of the business name of the Customer. The Customer agrees that it will be liable to Burden’s for all Goods supplied to the new owner by Burden’s until notice of any such change is received.
9. Warranties and Indemnity
All Customers warrant that they have received the Goods for the purposes of a business and/or for re-supply in trade and:
9.1 Burden’s gives no warranty that Goods are fit for any particular purpose and all other conditions, warranties and representations whether expressed, implied or statutory are excluded.
9.2 Burden’s will not be liable for any consequential indirect or special damage or loss of any kind whatsoever.
9.3 No claims or return of Goods in respect of such a sale need be recognised unless authorised by Burden’s within 21 days of delivery to the Customer.
9.4 Liability of Burden’s for any loss/damage/injury from any defect or non-compliance of Goods sold is limited to repair, replacement or damages (not exceeding the invoice value) at the option of Burden’s.
9.5 Any statement or representation made expressly or implied by Burden’s or its servants or agents is made in good faith on the basis that neither Burden’s nor its servants or agents take the responsibility for that statement or representation, nor will Burden’s or its servants or agents be liable in respect of any such statement or representation, whether by reason of negligence or for any reason whatsoever, and the entire agreement between the parties is merged herein.
9.6 The Customer indemnifies Burden’s from all claims made on Burden’s arising from or in relation to Burden’s properly carrying out Burden’s obligations under this Agreement.
10. Equitable Charge
The Customer as beneficial owner and/or registered proprietor now charges in favour of Burden’s all of the Customer’s estate and interest in any real property to secure payment of accounts rendered by Burden’s to the Customer for the delivery and/or supply of the Goods including interest payable on these accounts and costs (including legal costs on a full indemnity basis) incurred by Burden’s.
11. Legal Construction
These Terms are governed and interpreted according to the laws of Victoria and Burden’s and the Customer consent and submit to the jurisdiction of the Courts of Victoria. Notwithstanding that any provision of the Terms may prove to be illegal or unenforceable pursuant to any statute or rule of law or for any other reason that the provision is deemed omitted without affecting the legality of the remaining provisions and the remaining provisions of the Terms will continue in full force and effect.